DAAGINE BY SEEMA KUMAR - RETURN POLICY

What is the 7-Day Replacement Guarantee? How do I get a defective item replaced? What if the jewelry does not fit me? 


Every piece of jewelry sold at daaginebyseemakumar.com is covered under our 7-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 7 days from the date of delivery, and we will either fix the problem for you or send a replacement product, provided the procedure below is followed. 

In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at info@daaginebyseemakumar.com or call us on +91 9560537788, within 7 days from the date of delivery. The defective product or part will be recalled and fixed on a priority basis. 

The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:

 

● Any jewelry that exhibits physical damage to the box or to the product

● Any jewelry that has been washed

● Any jewelry with its tag removed

● Any jewelry not in its original condition

● Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery

How do I cancel an order on daaginebyseemakumar.com? 

Cancellation before product has shipped:

● If you cancel your order before your jewelry has shipped, we will refund the entire amount.

Cancellation after product has shipped:

● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.

In order to initiate a return, please call our customer service at +91 9560537788 or email us at info@daaginebyseemakumar.com. Our customer service representative will help you with the process.

● Complete the shipment return form that comes with your order. 

● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.

● Please send the return shipment back to our warehouse at the address below.

Daagine by Seema Kumar

A-15,

N.D.S.E- Part 1
New Delhi
India – 110049

 

 

● In case of product being damaged in-transit, please contact our customer service at +91 9560537788 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 100 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.